My client purchased an ASUS P5KPL-VM motherboard and installed the Phenom II X2 560 (3.5 GHz) processor with a 6 GB OCZ DDR3 memory module. The motherboard’s BIOS was updated to the latest version, and then he tried to install Windows 7 64-bit.
Afterward, a strange thing happened: all apps became very slow; they only responded slowly. He checked that everything was in order, but no improvement resulted. This also happens with different programs and hardware configurations; this phenomenon is known as a “lockup.”
He called me, and we took another look at his system and decided first to use Directx 9 on the new Windows 7 installation to see if the problem would be resolved. When he turned on the computer, we found that it could not start up usually or respond typically while running Directx 9 games (Starcraft 2 WOLF CREW MSN 6500, Battlefield Bad Company 2, Halo Reach). We then moved all files from one partition (D) to another section (E) after changing existing shortcuts in D: pointing there. We ran DirectX Diagnostic Tool from Microsoft, which revealed a problem with the XVideo driver because there was no response from its “get-driver” command when trying to install it within Windows 7 64-bit edition (as seen above).
At that moment, it had been about 3 hours since he started having problems with his system. He did nothing beyond making some adjustments by moving folders around in case they were causing trouble for him, like disabling antivirus programs, etc. Something else may have caused this problem besides just changing partitions. Still, this is likely, so we will continue along our way here without any other adjustments other than changing its divisions again, which should help him get rid of whatever made him lock up.
The computer you are using may have a problem with the video card and must be replaced.
The computer you are using may have a problem with the video card and must be replaced. Video card problems can cause the computer to crash, slow down, not work at all, or not work correctly.
If you have any issues with a video card, please call us, and we will troubleshoot your video card.
If you have any issues with a video card, please call us, and we will troubleshoot your video card. We can help you restore your computer to factory settings if needed.
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